TERMS & CONDITIONS

Privacy Policy

Effective Date: 27/08/2025
Website Name: Raggio di Sole
Website URL: www.raggiodisole.com.au

ABN: 42732808385

Raggio Di Sole ("we", "us", or "our") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, book tickets, or interact with us in other ways.

 

1. What Personal Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us

  • Full name

  • Email address

  • Contact number

  • Billing and mailing address

  • Booking and ticketing preferences

  • Payment details (collected via secure third-party processor)

  • Any correspondence or feedback submitted via contact forms or email

b. Information Collected Automatically

  • IP address

  • Browser type and device information

  • Site usage data (e.g. pages visited, session duration)

  • Cookies and similar tracking technologies

 

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Browse our website

  • Book tickets or create an account

  • Subscribe to newsletters or event updates

  • Submit a contact form or feedback

  • Engage with us via social media or email

We may also collect some data automatically using cookies, web beacons, and analytics tools (e.g., Google Analytics). You can disable cookies in your browser settings.

 

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • To process ticket bookings and payments

  • To manage and improve our services

  • To contact you about your bookings or account

  • To send you information about upcoming events, newsletters, or promotions (with your consent)

  • To comply with our legal obligations and prevent fraud or misuse

 

4. Disclosure of Personal Information

We will not sell your personal information. We may disclose it to:

  • Service Providers (e.g. IT providers, ticketing platforms, email platforms, payment gateways)

  • Legal or regulatory authorities if required by law

  • Marketing and business partners 

Where personal information is disclosed to third parties, we take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy.

Disclosure to Marketing and Business Partners

We may disclose your personal information to our trusted marketing and business partners for purposes related to the promotion, sponsorship, and delivery of live performance events. This may include sharing your contact details, preferences, and engagement history to help provide you with tailored event recommendations, promotional offers, or related services you may be interested in.

These partners may include but are not limited to:

  • Event promoters and venues

  • Advertising platforms and campaign partners

  • Ticketing service providers

  • Data analytics providers

In some cases, this disclosure may occur in exchange for commercial or promotional benefits to our business. Where required by law, we will seek your consent before sharing your personal information for these purposes.

You may opt out of such disclosures or direct marketing communications at any time by contacting us or following the unsubscribe links in our communications.

We take reasonable steps to ensure that all third parties handle your personal information in accordance with the Australian Privacy Principles and maintain appropriate security and confidentiality.

 

5. Overseas Disclosure

Some of the third parties we work with may be located overseas (e.g., cloud service providers). If your personal information is disclosed to them, we will take reasonable steps to ensure that they comply with Australian privacy laws or offer comparable protections.

 

6. Direct Marketing

We may use your contact details to send you information about events, promotions, or updates you may be interested in. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

 

7. Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. These include:

  • Secure servers and firewalls

  • SSL encryption

  • Access controls

  • Staff training and confidentiality agreements

However, no system is completely secure. You are responsible for keeping your login details confidential.

 

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or outdated information

To do so, please contact us using the details provided below. We may ask you to verify your identity before fulfilling your request.

 

9. Making a Privacy Complaint

If you believe we have breached your privacy rights under the Privacy Act 1988, you can:

  1. Contact us directly to raise your concerns.

  2. If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au or by calling 1300 363 992.

We take all privacy complaints seriously and will respond promptly.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. When we do, we will update the “Effective Date” at the top of the policy on this website. We encourage you to review this page periodically.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us here.

Raggio Di Sole
raggiodisole.com.au